Customer care?

A letter in this week's Hunts Post (5 September, page 6) from a Houghton resident describes an incident at Drummer Street Bus Station when a Stagecoach bus driver watched a passenger run for the bus, and drove off when the  passenger was within about three paces of the bus door. Two other Stagecoach drivers who saw the incident simply shrugged their shoulders.

Poor customer care

The Cambridge News reports that a bus driver refused to allow a passenger to board a guided bus at St Ives Park & Ride. Apparently the bus "had technically left" the Park & Ride, and stopped again so that the driver could speak to another driver. Stagecoach says that the driver should have explained "the situation" to the would-be passenger. Cambridge News, 5 March 2012